The Records Management Administrator Leads the training, implementation and administration of our SharePoint Quality Records Management System (QRMS), ensuring successful user adoption and, effective governance and ongoing system optimisation.

Duties and responsibilities include, but are not limited to the following: 

• Provide targeted training to all users, ensuring effective utilisation of the QRMS across the business. 

• Create and maintain detailed training materials and user guides. 

• Act as the primary point of contact for all QRMS-related inquiries, providing expert guidance and troubleshooting support. 

• Work with internal teams to promote system adoption and maximise the benefits of the QRMS.

• Analyse system metrics, audit results, and user feedback to drive continuous improvement and optimise QRMS workflows. 

• Actively participate in electronic document management projects and relevant committee meetings. 

• Create and maintain comprehensive governance documentation, including policies, procedures, and guidelines, ensuring the QRMS complies with industry standards and regulatory requirements. 

• Manage records in both paper and digital formats, with a focus on digitising and consolidating records 

• Manage the record lifecycle, including automated retention tracking and compliant disposal procedures within the QRMS. 

• Create and execute communication plans to keep stakeholders informed about QRMS system updates, best practices, and new process implementations.